Data Retention

Information about Is kept until
When you use our websites 25 months from your last known interaction with us.

Please refer to our cookie policy for information about the lifespan of cookies.

When we need to verify your age No information is retained, unless required for another purpose in this list.
When you book a room, table or function Booking information that you provide directly to the pub is normally held for 1 year from the end date of the booking.

Contractual paperwork relating to bookings is kept for 2 years after the contract has concluded.

When you make a payment or request a refund 6 years from the date of the transaction. Payment card details are not retained.
When you use our Wi-Fi service 12 months from the date you last used our Wi-Fi.
If you opt out of direct marketing We will remove your email address, so that we can ensure we don’t accidentally send you direct marketing messages again without you having first opted back in.
When we carry out profiling 12 months from your last known interaction with us. However, if you ever opt in to receive direct marketing, this period is extended to 25 months.
When you use our gift cards or participate in our loyalty schemes 6 years from the date of your last purchase or refund.
When you enter any of our competitions Normally 4 months after the end of the competition, but please check the rules for each competition before you enter.
When you submit queries, compliments or complaints 1 year from the date of the last correspondence on the matter.
When we record promotional photos, video or audio Please ask the staff at the pub for further information.
When we record CCTV images or emergency audio CCTV is kept for 31 days measured from the date of the recording. However, in some situations, these periods may be extended.
When an accident occurs 6 years from the date of the accident, or 3 years from the age at which a child becomes an adult, or 3 years from the date of settlement of a claim, whichever occurs last.
When we impose a ban on visiting our venues Please refer to the information sent to you when the ban was imposed.
When you make a request to exercise your data protection rights Information about your request and our response will be kept for 12 months from the date of our final response to you.
When information is relevant to a legal or insurance-related action, proceeding or claim 6 years from the date that the action, proceeding or claim is settled.

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This notice is effective from 24th May 2018. You can see the previous version of this privacy notice here. You can check if the privacy policy has changed by revisiting this webpage at any time. If we make any significant changes to this policy, if we have your email address, we will email you to let you know.